Rokel Commercial Bank provides personal and business banking, loans, savings and fixed deposit accounts, online and mobile banking, foreign exchange, and investment services.

The bank typically operates from 8:00 AM to 4:00 PM on weekdays. However, operating hours may vary by branch, so it's best to check with your local branch for specifics.

You can visit any Rokel branch with a valid ID, proof of address, and initial deposit. For business accounts, additional documents such as business registration may be required.

Rokel offers various savings accounts, including regular savings, fixed deposit accounts, and specialized savings plans tailored to different customer needs.  

The minimum balance depends on the type of account. For regular savings accounts, it is typically a modest amount, but specific details can be confirmed at the branch. 

You can apply for the Rokel Korpor Card by visiting a branch or applying through the Rokel Sim Korpor app. You’ll need to provide personal identification and proof of account. 

The app offers 24/7 access to your account, the ability to make transactions, pay bills, transfer funds, and track spending—all securely from your mobile device. 

You can download the app from the Google Play Store for Android devices and the Apple App Store for iOS devices. Search for "Rokel Sim Korpor" and install.

The card may include fees such as annual maintenance fees, ATM withdrawal charges, and international transaction fees. Detailed fee structures are available at the bank.

Yes, Rokel Commercial Bank offers an online banking platform where you can check balances, transfer funds, and manage your accounts securely.

You can reset your password through the “Forgot Password” option on the online banking login page, or by visiting your local branch for assistance.  

Interest rates vary depending on the account type and market conditions. Visit a branch or check online for the most current rates.  

Yes, the bank provides personal, business, and mortgage loans, among other credit facilities.  

Rokel offers personal loans, business loans, SME loans, agriculture loans, auto loans, and mortgages.  

You can apply by visiting a branch, completing an application form, and providing required documents such as proof of income, collateral, and business registration (for business loans).  

Common documents include proof of identity, proof of income, bank statements, and collateral documents. Specific loans may require additional paperwork.  

Yes, Rokel Commercial Bank offers mortgage loans for purchasing or constructing homes, with flexible repayment plans.  

Immediately contact the bank’s customer service hotline to block your card. You can also report the loss via the Rokel Sim Korpor app or by visiting a branch.  

Report any suspicious activity immediately by contacting customer service. The bank will investigate and guide you through securing your account.  

Yes, Rokel Commercial Bank supports international wire transfers. You will need the recipient's banking information, including IBAN or SWIFT code.  

International transfers typically take 1-3 business days, but this can vary depending on the destination country and receiving bank.  

Yes, daily ATM withdrawal limits are in place. The limits can vary based on the account type and card level. Check with the bank for specific amounts.  

Yes, Rokel Commercial Bank provides foreign exchange services in various currencies. You can exchange money at competitive rates at any branch.  

Exchange rates fluctuate daily. You can check the bank's website or visit a branch for the most up-to-date rates.  

You can contact customer service via the bank’s hotline, email, or by visiting any branch. The contact details are also available on the bank’s website.  

Yes, Rokel offers investment options such as fixed deposits and other financial products. Speak with a financial advisor at the bank for more details.  

To update your account details (e.g., address, phone number), visit a branch with valid ID and supporting documentation for the changes.  

Online and mobile banking services are generally free for basic functions. However, certain transactions may incur charges, which will be disclosed before proceeding.  

You can close your account by visiting a branch and submitting a formal request. Any outstanding fees must be settled before the account is closed.