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Customer support

Please do not share your account details with anyone online unless you are using the online banking system with your login credentials which should not be shared with anyone.

For support, you can call us where proper security verifications will be used to verify you.

We are pleased to be of service to you at all times. Please call our customer support numbers during normal working hours.

Business hours: Mon-Fri 8:00 A.M to 3:00 PM

+232-22-222-501 EXT.226


If you have an existing account with Rokel Commercial Bank, please have your account number ready.

Lost or stolen card:  For lost or stolen ATM or debit cards call
+232-22-222-501 EXT.226

Customer service for lost or stolen cards is available 24 hours a day, 7 days a week.

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Head office / Main branch: 25/27 Siaka Stevens Street, Freetown, Sierra Leone

Please let us know how we can help you by filling out the form below